Module 9 – 4 : [PDF] What Their Body Is Saying But Their Mouth Are Not Telling You (The Ultimate Guide To Speed Reading Body Language Easily)
In both formal and casual communication, a lot of emphasis is placed on words or what people say. However, nonverbal communication is equally or perhaps even more important. Body language says a lot, and many times, what it says has more impact than the words that are actually spoken aloud.For instance, a person might say ?I am happy to welcome you into my home.? But, if their arms are crossed over their chest, their body is in a rigid stance, and their face is unsmiling, then an opposite message to his words will come across. The person they speak to will see and feel this, and will react accordingly.